Operations Management Case Study LG Electronics

Operations management (OM) is a critical part of any organization in the production and delivery of products and services to the customer. Decisions around OM are critical. Bad decisions can result in an operational failure that affects operational costs and stakeholders’ value. On the other good OM, decisions can create operations advantage. Operational strategies reconcile market demands and capabilities of operations resources. Organizations must develop these strategies based on a clear understanding of both the prevailing and future market requirements as the current strategies may not appropriately meet the future state.

This report is intended to analyze and critically evaluate the operations management of LG Electronics Inc. (LG) and make a recommendation for possible improvements. The report is divided into two sections; section one sets the context of the report by providing a brief description of LG, provides an analysis of the 4Vs and performance objectives of the performance. It also highlights key issues of OM. Section two will utilize data available in the public domain to analyze and evaluate the quality management aspect of OM using the lean model and provides possible recommendations for improvement in this area.